Patch panel / mint, pine and terracotta

A managed IT services proposal for a design firm with two offices whose IT is handled by an office manager and a contractor. It covers support requests by type, what we found on the walkthrough, what is covered, response times, the first 30 days, the team, a similar client’s results and three monthly plans.

Managed IT Services Proposal

<h1 style="font-family:'Barlow Condensed';font-weight:700;line-height:1.04;text-align:left;color:#173C38;letter-spacing:-.025em"><span style="font-size:clamp(38px,6.8cqw,114px)">Managed<br>IT services</span></h1>
<p style="font-family:Inter;color:#173C38;text-align:left;font-size:18px;line-height:1.5">Proposal for {{CLIENT_COMPANY}}<br>by {{SELLER_COMPANY}}</p>

Overview

<h2 style="font-family:var(--proposal-font-heading);font-size:clamp(28px,4.2cqw,44px);line-height:1.14;font-weight:700">Thank you for the walkthrough</h2><p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5">You want IT that just works for your 65 people, without your office manager running it on the side.</p>

Introduction

<h2 style="font-family:var(--proposal-font-heading);font-size:clamp(28px,4.2cqw,44px);line-height:1.14;font-weight:700">What we found on the walkthrough</h2><p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5">Two offices, 65 staff, 71 laptops and one file server, visited on 14 October.</p>

IT requests last quarter, by type

<ul><li>11 laptops have no disk encryption, and four run an operating system that no longer gets security updates.</li><li>The file server is seven years old, and its backup copies sit on a drive in the same cupboard.</li><li>Leavers keep access to email for an average of nine days, because nobody owns the checklist.</li><li>Multi-factor sign-in is switched on for 23 of your 65 accounts.</li></ul>

Your situation

<h2 style="font-family:var(--proposal-font-accent);font-weight:500;line-height:1.14"><span style="font-size:clamp(30px,4.2cqw,52px)">We recommend the Complete plan: support, security and backups for a fixed fee per person.</span></h2><p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5">Your office manager goes back to the job they were hired for, and you know your IT costs a year ahead.</p>

<p>Phone, email and chat from 8am to 6pm on weekdays, answered by people who know your setup.</p>

Help desk

<p>Updates, encryption and antivirus on every device, managed remotely.</p>

Laptops and phones

<p>Accounts, licences, multi-factor sign-in and email protection.</p>

Microsoft 365

<p>Daily backups of email and files to a second location, with a restore test every quarter.</p>

Backups

<p>Laptops set up before day one, and access removed within an hour of someone leaving.</p>

Starters and leavers

<p>A short report on requests, risks and devices due for replacement.</p>

Monthly review

Our recommendation

<h2 style="font-family:var(--proposal-font-heading);font-size:clamp(28px,4.2cqw,44px);line-height:1.14;font-weight:700">How fast we respond</h2><p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5">Response times are during support hours. Fix times are targets we report on every month.</p>

<h2 style="font-family:var(--proposal-font-heading);font-size:clamp(28px,4.2cqw,44px);line-height:1.14;font-weight:700">The first 30 days</h2><p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5">Starting on {{START_DATE}}. Your contractor can stay on until day 30 if you want an overlap.</p>

<p>We record every device, account and password, and install our monitoring.</p>

Take over

<p>Encryption and multi-factor sign-in for everyone, and the four old laptops replaced.</p>

Secure

<p>Files move from the old server to SharePoint over a weekend.</p>

Move files

<p>A full restore test and a short session with your office manager.</p>

Test and hand over

Service levels

<p><strong style="font-size:1.15em">{{SELLER_NAME}}</strong><br>Client lead, {{SELLER_COMPANY}}</p>
<p>We look after 2,400 people at 48 architecture, design and engineering firms. You will have:</p>
<ul><li>A named engineer who visits each office once a month</li><li>Our help desk team of nine, all based in the same time zone as you</li><li>{{SELLER_NAME}} for your monthly review and anything you are unhappy with</li></ul>

Who you will work with

<h2 style="font-family:var(--proposal-font-heading);font-size:clamp(28px,4.2cqw,44px);line-height:1.14;font-weight:700">Results for a similar client</h2><p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5">An architecture firm with two studios, a year after switching to us.</p>

Results for a similar client

<h2 style="font-family:var(--proposal-font-heading);font-size:clamp(28px,4.2cqw,44px);line-height:1.14;font-weight:700">Plans and fees</h2><p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5">Three plans for 65 people. We recommend Complete.</p>

$85 per person. Help desk and device care.

Essentials

$125 per person. The plan in this proposal.

Complete

$155 per person. Plus round-the-clock security monitoring.

Complete and security

<p>Fees are in USD and exclude tax. Onboarding in the first 30 days is included. New laptops and software licences are billed at cost. This proposal is valid until {{VALID_UNTIL}}.</p>

Plans and fees

<h2 style="font-family:var(--proposal-font-heading);font-size:clamp(28px,4.2cqw,44px);line-height:1.14;font-weight:700">Common questions</h2>

Questions

<h2 style="font-family:var(--proposal-font-heading);font-size:clamp(28px,4.2cqw,44px);line-height:1.14;font-weight:700">Next steps</h2><p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5">How we start.</p>

Managed IT Services Proposal - Preview