Website Care Field Guide

A monthly website care and maintenance proposal: the team, the client’s situation, a recommended care plan, the monthly work, response times by plan, what is included, the first month, client results, common questions and three care plans with a billing toggle.

Website Care and Maintenance Proposal

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">Introduction</span></h2>

Introduction

<p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5;color:var(--proposal-heading)">{{SELLER_NAME}} is your main contact. The same three people work on your site every month and know how it is built.</p>

<p>Your day-to-day contact. Runs the monthly review call and approves estimates with you.</p>

Account lead

<p>Handles updates, fixes and support requests, and tests every change on staging first.</p>

Web developer

<p>Watches monitoring alerts, runs backups and restore tests, and writes the monthly report.</p>

Support specialist

Your team

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">Your situation</span></h2>

<p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5;color:var(--proposal-heading)">Here is your situation as you described it. If anything has changed, let us know.</p>

Requests sent to your inbox in the last three months, by type

Your situation

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">Our recommendation</span></h2>

<p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5;color:var(--proposal-heading)">We recommend the Standard plan. It fits a marketing site that changes every month. Your team sends requests by email, and your urgent issues are answered within four working hours.</p>

6 Support hours

30 Daily backups kept

1 Health report

Planned scope

Our recommendation

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">What we do each month</span></h2>

<h3>Updates, tested before they go live</h3><p>Every week we update your CMS core, plugins and theme on a copy of the site first. If an update breaks something there, we hold it back and fix or replace it before it reaches your live site.</p><ul><li>Weekly update round on a staging copy</li><li>Visual check of your key pages after each round</li><li>Security patches applied within one working day</li></ul>

Updates

<h3>Backups you can restore</h3><p>We take a full backup of files and database every day and store it away from your host. Once a quarter we restore a backup to a test copy to prove it works.</p><ul><li>Daily backups, kept for 30 days on Standard</li><li>Stored separately from your hosting account</li><li>Quarterly restore test</li></ul>

Backups

<h3>Uptime and security checks</h3><p>Your site is checked every five minutes. If it goes down, we are alerted and start work on it. We also scan for malware and watch for failed login attempts.</p><ul><li>Uptime checks every five minutes</li><li>Daily malware scan</li><li>SSL certificate and domain expiry alerts</li></ul>

Monitoring

<h3>Changes your team asks for</h3><p>Your team emails requests to one address. Each request is logged, estimated if it is over an hour, and done within the plan’s response time. Time is tracked in 15-minute steps.</p><ul><li>Content and layout changes, new pages from existing templates</li><li>Form, tracking and plugin fixes</li><li>Requests over the allowance are quoted before we start</li></ul>

Support requests

<h3>One report each month</h3><p>On the first working day of each month you receive a one-page report and a short call to go through it.</p><ul><li>Updates installed and anything held back</li><li>Backups taken and restore tests</li><li>Uptime, page speed, security events and hours used</li></ul>

Health report

What we do each month

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">Response times</span></h2>

<p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5;color:var(--proposal-heading)">What each plan includes each month, and how quickly your requests are answered. A response time is when work starts, not when it is finished.</p>

<p>Working hours are 9:00 to 18:00, Monday to Friday, excluding public holidays. Unused hours carry over to the next month only.</p>

Response times

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">What is included</span></h2>

What is included

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">The first month</span></h2>

The first month

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">Client results</span></h2>

<p>Supporting a website after launch, with a scoped care plan and a recorded review.</p>

Client results

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">Questions</span></h2>

Questions

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">Pricing</span></h2>

<p>Three plans with the same updates, backups and monitoring. They differ in support hours and response times. We recommend Standard. Choose a plan and any extras on this page.</p>

<p>Prices are in USD and exclude tax. Billed monthly in advance, or yearly in advance at 10% less. Unused hours carry over for one month, then expire.</p>

For a site that rarely changes. Yearly billing saves $468.

Essential

For a marketing site that changes every month. Yearly billing saves $948.

Standard

For a site that drives sales or campaigns every week. Yearly billing saves $1,788.

Priority

<p>Prices are fixed for the first 12 months. This proposal is valid until {{VALID_UNTIL}}.</p>

Pricing

<h2 style="font-weight:600;line-height:1.1"><span style="font-size:clamp(28px,4.2cqw,44px)">Next steps</span></h2>

<p style="font-size:clamp(20px,2.1cqw,23px);line-height:1.5;color:var(--proposal-heading)">How we get started.</p>

<p>Accept the plan that suits you on this page, or reply to this email. We send the first monthly invoice.</p>

Choose a plan

<p>Within two working days we send a short checklist for CMS, hosting and domain access, and take a full backup.</p>

Share access

<p>Within the first week monitoring and daily backups are live, and your team can send requests to the support address.</p>

Website Care and Maintenance Proposal - Preview