Cancellation & Refund Policy

Subscription Cancellation

You can cancel your Propovo subscription at any time from Billing. Cancellation stops future renewals. Your paid access continues until the end of the monthly or annual billing period you have already paid for.

How to Cancel:

• Log into your Propovo account and navigate to Account Settings
• Select the "Billing & Subscription" section
• Click "Cancel Subscription" and follow the prompts
• Alternatively, contact our support team at support@propovo.com

Post-Cancellation:

At the end of your paid billing period, your account moves to a read-only archive for 90 days. During this period, you can view and export your existing data. Creating, editing and sending proposals requires an active subscription.

Refund Policy

Cancellation does not automatically issue a refund. We do not provide prorated refunds for unused time in a monthly or annual subscription. You retain paid access for the period you have already paid for. Exceptional refund requests are considered separately as described below.

Exceptional Refund Cases:

However, refunds may be considered in the following exceptional circumstances:

• Billing errors or unauthorized duplicate charges
• Extended service outages lasting more than 72 hours
• Critical technical issues that completely prevent access to core features
• Legal or regulatory requirements mandating a refund

Non-Refundable Items:

The following are strictly non-refundable:

• Regular subscription payments
• Add-on services or additional storage purchased separately
• Accounts suspended for Terms of Service violations
• Partial or unused portions of subscription periods

Processing Refunds

In cases where a refund is approved:

• Refunds are processed to the original payment method within 5-10 business days
• You will receive email confirmation when the refund is initiated
• Processing time may vary depending on your bank or credit card company
• Your account access may be immediately restricted upon refund processing

Requesting a Refund

If you believe your situation qualifies for an exceptional refund, please contact our support team with:

• Your account email address
• Detailed explanation of the exceptional circumstances
• Order or transaction ID (if available)
• Any relevant documentation or evidence

All refund requests will be reviewed within 2-3 business days, and you will be notified of the decision via email.

Data Retention After Cancellation

After your paid access ends:

• Your existing data remains available in a read-only archive for 90 days
• You can export your data at any time during this period
• After 90 days, data may be permanently deleted unless required for legal reasons
• Archive access ends after 90 days; there is no automatic downgrade to a free plan

Contact Us

For questions about cancellations, refunds, or this policy, please contact our support team:

Email: support@propovo.com

Subject Line: Cancellation/Refund Request

This policy applies to subscriptions purchased through Propovo.