Service Policy

Service Overview

Propovo is a cloud-based proposal creation and management platform. Our service is entirely digital and operates on a Software-as-a-Service (SaaS) model. All features and services provided by Propovo are delivered electronically through our web-based platform.

No physical products are shipped or delivered as part of our service.

All service features are available immediately upon successful account creation and payment verification, subject to the terms outlined in this policy.

Service Delivery and Availability

Propovo provides digital services with the following delivery standards:

• Immediate Access: Premium features are activated instantly upon successful payment processing.
• 24/7 Platform Availability: We strive to maintain 99.9% uptime, with planned maintenance performed during low-usage periods when possible.
• Real-time Proposal Delivery: Proposals are delivered to clients immediately when sent through our platform via secure email links.
• Data Synchronization: All proposal data is automatically saved and synchronized across your devices in real-time.
• Email Notifications: System notifications and proposal tracking updates are delivered within minutes of triggering events.

Service Interruptions and Maintenance

While we strive for continuous service availability, there may be occasional interruptions due to:

• Scheduled maintenance for system improvements and security updates
• Emergency maintenance to address critical issues
• Technical difficulties beyond our control, such as internet infrastructure issues
• Third-party service provider outages that may affect specific features

We will provide advance notice of scheduled maintenance through email notifications and in-app announcements whenever possible. Emergency maintenance will be communicated as soon as feasible.

Data Processing and Storage

Your proposal data and account information are processed and stored with the following standards:

• Secure Cloud Storage: All data is stored on secure, encrypted cloud servers with redundant backups.
• Data Processing Speed: Most operations (saving proposals, generating PDFs, sending emails) are completed within seconds.
• Auto-save Functionality: Proposals are automatically saved locally and synchronized to our servers every 30 seconds while editing.
• Version History: All proposal versions are maintained and accessible through our platform interface.
• Data Export: Users can export their proposal data at any time in standard formats (PDF, JSON).

Client Proposal Delivery

When you send proposals to your clients through Propovo:

• Proposals are delivered via secure email links that provide immediate access
• Clients can view proposals on any device with internet access
• Email delivery typically occurs within 1-2 minutes of sending
• You can track when proposals are viewed and responses are submitted
• Password-protected proposals provide additional security for sensitive information

Email delivery depends on external email services and recipient email servers, which are outside our direct control.

Technical Requirements

To ensure optimal service performance, users should meet the following minimum requirements:

• Modern web browser (Chrome, Firefox, Safari, Edge - latest versions)
• Stable internet connection (minimum 1 Mbps recommended)
• JavaScript enabled in browser settings
• Cookies enabled for proper session management

Service Level Commitments

We are committed to providing reliable service with the following targets:

• Uptime: 99.9% platform availability (excluding scheduled maintenance)
• Response Time: Platform response times under 3 seconds for most operations
• Data Backup: Daily automated backups with 30-day retention
• Support Response: Email support responses within 24 hours during business days

These targets represent our best efforts and are not guarantees. Service credits may be available for extended outages as outlined in our Terms of Service.

Contact Us

If you have any questions about this Service Policy or experience service-related issues, please reach out to us at:

Email: support@propovo.com

For technical support: tech@propovo.com

This policy applies to the Propovo platform and its digital services.